Support & Assistance - ArkForge MCP Suite

Contact Us

For any questions, help requests, or bug reports, contact us by email:

[email protected]

Support Channels

Email: [email protected] (primary channel)
GitHub Issues: ark-forge/mcp-eu-ai-act (EU AI Act) · ark-forge/mcp-dora (DORA) for bugs and technical feature requests

Response Times

Email: response within 48 business hours
Critical bugs (service down): response within 24 hours
GitHub Issues: response within 5 business days

FAQ

What scanners does ArkForge offer?

Two MCP compliance scanners: MCP EU AI Act — analyzes AI systems against Regulation (EU) 2024/1689; and MCP DORA — scans for Digital Operational Resilience Act gaps (ICT risk, incident management, third-party register). Both integrate directly into Claude, Cursor, and Windsurf.

How do I install the free scanners?

Install via pip: pip install mcp-eu-ai-act or pip install mcp-dora. No account, no API key required. See each GitHub repo for detailed instructions.

How do I cancel my Pro subscription?

Send an email to [email protected] with your cancellation request, or use your Stripe customer portal. Cancellation takes effect at the end of the current billing period.

Is my data secure?

Yes. The free MCP scanner runs entirely locally — your code never leaves your machine. For Pro API usage, see our privacy policy for full details.

I'm experiencing a technical issue. What should I do?

Describe the issue by email to [email protected] including: a description of the problem, steps to reproduce it, and screenshots if possible. For open-source issues, open a GitHub issue on mcp-eu-ai-act or mcp-dora.

Which AI frameworks does the scanner detect?

22+ frameworks including OpenAI, LangChain, TensorFlow, PyTorch, HuggingFace, Anthropic, Google Gemini, Vertex AI, Mistral, Cohere, AWS Bedrock, Azure OpenAI, and more.